GARDENERSEDGE.COM
We here at A. M. Leonard, Inc. appreciate your business! We want to make your online shopping experience as easy as possible! With the ever increasing amount of unwanted mail,pop-ups and viruses on the internet, software is being updated and built to combat these issues. If for instance your browser/anti-viral software doesn't allow cookies to be sent to your computer, it may affect your shopping experience at GARDENERSEDGE.COM.
Please note that GARDENERSEDGE.COM is best viewed using Internet Explorer 9.0 or higher, and the latest versions of
Google Chrome, FireFox, Opera, or Safari.
Here are a few suggestions that may assist you in your visit...
UNSURE YOUR ORDER WENT THROUGH?!
Sometimes an order will be successfully submitted even if you get an error message on the last step. We send an order confirmation email to each submitted email address we get along with each order. If you have an order confirmation email in your inbox, we have received your online order and will fulfill your order within the next business day. (pending inventory on-hand)
EMPTY SHOPPING CART/BLANK PAGE?!
If your Shopping Cart is empty or items are missing from it, it is likely that your web browser is not retaining cookies. It may be that "cookie-trimming" or file utility software is causing the difficulty. Cookies are necessary for 1-Click shopping, and they are integral in making the Shopping Cart work efficiently. Programs such as Cookie Cutter, Cookie Monster, WebFree, Guard Dog, Junkbuster, Watchdog, and even certain browsers can be set to suppress cookies. The way to ensure your cookies are working varies from browser to browser.
How do I turn on cookies in Internet Explorer?
On a PC
From your browser, go to:
On a Macintosh
From your browser, go to:
How do I turn on cookies in Firefox?
PC and MAC
From your browser, go to:
On a Macintosh
From your browser, go to:
How do I turn on cookies in Netscape/Mozilla?
PC and MAC
From your browser, go to:
You've asked me to clear cache on a page or the browser - how do I do that?
First, try clearing cache on a single page. This may refresh a script which was loaded a bit wonky in your browser, giving you a clean copy.
Go to an affected page, then do a hard reload of that page to override the cache. For most browsers on Windows, CTRL-F5 should do the trick. On a Mac, the key combination is slightly different: command-shift-R (command being the 'Apple' key).
To completely clear all browser cache
For Internet Explorer/Windows
Firefox (Mac & Windows)
Safari Mac
Safari Windows:
Opera Mac
Opera Windows
Google Chrome Windows
Google Chrome Mac
After you have cleared your browser cache, reload the page to refresh the content you see.
SOURCE CODE NOT ACCEPTED/DISCOUNT NOT APPLIED?!
Please note that only one source code can be applied per order. First, be sure that you are entering the source code exactly as it appears on your gift certificate or catalog offer, and that the code has not expired. On the back of your catalog is your source code. If the code is correct, then it is likely that your order does not meet the qualifications for using the gift certificate or promotional code. Please call our customer service line at 800-543-8955 to verify your source code.
PAGE LOOPING BACK/NOT UPDATING INFO?!
If you are being looped back to the same page on the order form, or the form is not updating when you make changes, this may happen if your Web browser is caching, or storing, an old copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.
SYSTEM ERROR?!
These errors usually occur for only a short time. Please return to our Web site and try again later. Other troubleshooting tips. If your problem is not listed above, it's possible that one of these suggestions may help: Refresh the page. If a page loads only halfway or takes a very long time to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" often solves the problem. Clear your cache. Most Web browsers temporarily store a local copy of every page you visit. Clearing your cache deletes those files and makes room for new ones. Go to the "Cache" or "Temporary Internet Files" option on your browser (on Netscape, go to "Options" and choose "Network Preferences"; if you use Internet Explorer, go to "Tools" and choose "Internet Options"), and delete the files stored in your cache.
I have a great idea for a feature! How can I suggest it?
The best place to start is sending an e-mail to our Webmaster at Webmaster@gardenersedge.com