MJ
from NY
Quality lacking in construction and finish.
2018-11-02
Looks nice in the photos and was happy it was made of solid wood. However, the quality of construction and finish is quite lacking. Box arrived intact with no damage by the shipper. Upon unpacking carefully, however, I found pieces were not connected well and had come off or were loosened. Had the manufacture used wood glue in addition to the staples, these parts would have likely stayed together. I'll do what I can to re-attach these pieces using common carpenter methods (supplementing fasteners with wood glue) and see if the product can then be assembled. I'll then put a protective finish on it that should have been part of the original production, given this is meant to be used in a mudroom and subject to wet shoes, etc. Hopefully Gardener's Edge will offer at least a discount for the trouble. I have arthritis and carrying this bulky and heavy box to ship back is too difficult.
Gardener's Edge responds: Our customer service team has reached out and offered a credit to this customer.