We too found the earth packed into the cylinder and we had to bang the handle to get the earth out. This then bent the device. Very unhappy with tool. A good idea but doesn't seem to work very well! Can it be taken apart to bend tool back? Disappointed.
This worked great for planting our seedlings in our garden. My husband loves it. He said the only thing he would change would be the length of the foot push for discharging the soil plug.
When I received this tool I was shocked and surprised at the good quality of the tool. I will be using it to keep my sprinkler heads clear of dirt and grass. I will not be planting bulbs but I have found that a bulb planter is great for keeping sprinkler heads clear of obstructions. This model having a 36 inch handle is perfect for the job. I have never heard of your company but I will say that you make a good product.
I was very disappointed with this product. I was hoping that it would work better than other bulb planters I've tried, but it didn't. The soil got packed so firmly into the cylinder that even with the plunger, I couldn't push it out. So I found it to be completely useless and a waste of money.