QUESTION: What are the common reasons that these units fail, and how do you avoid them? ANSWER:The three most common problems are: 1. Cutting branches that are too large which will stress the metal bands on the inside and may cause the guide that keeps them moving alongside each other to break. This in turn will interrupt the connection between the handle and the blade, which results in malfunctioning of the unit. These units are meant for fine pruning. They do not replace loppers. Whenever the connection between the blade is broken, either by normal wear and tear or by misuse, the factory recommends replacing both the Extension Slide Set (metal bands with all connecting parts)and the Joint Casing with the brass pins. 2. Failing to hold the levers in when extending or retracting the unit. This prevents the brass pins from dragging along the housing and wearing down prematurely. The pins lock the unit in place. Once the pins are worn, this connection is interrupted. 3. Customers sometimes slightly bend the tubing so the units won't extend or retract easily. This may not be noticeable to the naked eye, but may be seen if you put a straight edge along the unit.
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